Automate the workflows
that move the freight
ZuzHQ works alongside your dispatch, operations and finance teams, handling the calls, confirmations and paperwork that today scale with headcount instead of with volume.
Loading…
Automate the workflows
Across the load lifecycle
Where enterprise operations lose the most time
Tendering
Turn every inbound tender into a decision
Screen and route tenders
Classify each inbound request, validate who sent it, and route it to the team or rule that owns it.
Qualify against your terms
Check the request against committed lanes, equipment and service terms before anyone picks up the phone.
Answer inside the window
Acknowledge every tender within the shipper's response window, including overnight and at weekends.
Keep the record current
Write outcomes back to the TMS as they happen, so the next decision starts from accurate data.
Escalate only the exceptions
Anything outside policy reaches a person with the context already attached.
System of record
A record that maintains itself
Every call, email and confirmation is transcribed, structured and written back into the systems your teams already work in. Nobody retypes an outcome, and the audit trail becomes a by-product of the work rather than a separate task.
Appointments
Coordination that never waits for a person
Book dock and gate slots
Match arrival windows against available capacity and confirm the slot with both sides.
Reconfirm ahead of arrival
Confirm in advance, chase silence, and escalate anything still open as the window closes.
Rebook what slips
When an appointment is missed, secure the next slot and notify everyone whose plan just changed.
Cover the off-hours
Requests arriving overnight or at weekends are handled when they arrive, not on Monday morning.
Visibility
Status that holds up under audit
Collect status at every milestone
Reach the party who actually knows, capture the update, and timestamp it against the load.
Flag risk while it is still actionable
Surface delays, shortages and reroutes with enough time left to do something about them.
Push revisions downstream
A changed arrival time reaches planning, the customer and the dock without anyone rekeying it.
Close the loop on exceptions
Every exception is tracked to resolution, so none of them quietly stays open.
Context
One unanswered call is never one problem.
A status update that never arrives does not stay with the operator chasing it. The dock holds a slot for a truck that is not coming, the customer is given a date that has already moved, and planning works from a picture that went stale hours ago.
ZuzHQ treats the chase itself as the workflow. The update is collected, the appointment is adjusted, the affected parties are told and the exception is recorded — before the next shift inherits it.
Service
Answer without a transfer
Handle inbound on any topic
Booking, status, accessorials, paperwork — identified on contact and routed to the workflow that resolves it.
Resolve rather than relay
Complete the request end to end, and involve a person only where judgement or authority is genuinely needed.
Reply while it still matters
Time-sensitive requests get an answer inside the window they were sent in.
Finance & settlement
Close the file and collect
Chase the missing documents
Identify what is outstanding after delivery, pursue it, and release billing once the file is complete.
Reconcile against what was agreed
Compare charges to the confirmed rate and route discrepancies before they age.
Work the receivables
Follow up on overdue accounts, capture commitments, and keep the ledger current.
Package the dispute
Assemble the facts and documents on intake so a claim reaches the right team ready to action.
The Freight Intelligence Platform for Enterprises
The most complete AI platform for the next generation of freight.
Where ambitious freight leaders come to grow — contract and spot, every workflow and every signal, on one AI-powered system. Tomorrow's operation, unlocked today.
Every module ladders up to intelligence, visibility, or scale. AI is built into every workflow, working on the same live data your dispatchers see.
01Intelligence
Data tells you what happened. Intelligence decides what happens next.
The freight communication you already get becomes executed loads. Emails, rate cons, PODs, documents — read, extracted, and turned into dispatched, tracked loads. No retyping. Nothing dropped.
Smart Dispatch Board
Loads arrive as emails and rate cons — and leave as dispatched trucks. Inbox dispatch turns the freight communication you already receive into loads on the board, tracked in real time.
Email-to-loadKanban viewReal-time updates
Document AI
Upload rate confirmations, BOLs, and PODs. Our AI extracts data automatically, creating loads and matching documents instantly.
AI extractionAuto-matchingOCR processing
02Visibility
Become the carrier your customers can't replace.
Your customers see everything — before they ask. Live status, accurate ETAs, exception alerts with reasons, and instant PODs — automatically, from the source of execution.
Track & Trace
Live tracking from the ELDs you already run — automatic status updates, accurate ETAs, and exception alerts with reasons, pushed to your customers without a single check call.
Live ETAsAuto status updatesELD-first
Automated Accounting
Invoices go out the moment delivery happens — PODs attached, accessorials matched, settlements run automatically.
Instant PODsAuto-invoicingDriver settlements
03Scale
Growth stops costing headcount.
The same team runs more efficiently. Improved workflows compound into efficiency at scale — the same team takes on more freight, more demanding customers, and new markets.
Fleet Management
Preventive maintenance, work orders, DVIR, parts, and compliance — fully integrated with dispatch, ELD, and accounting. One fleet, one system.
Preventive maintenanceDVIR & work ordersFully integrated
Compliance Center
Stay compliant with automatic alerts for expiring documents, licenses, and certifications — renewals surface before they lapse.
Expiry alertsDocument vaultAudit ready
See every module in the platform.View the full product overview
Book an intelligence demoIntelligence, visibility and scale — on enterprise terms
Runs inside your environment, against your systems. Your data is never shared and never used to train models.
Intelligence
Decisions arrive with the evidence behind them — the inputs, the rule that applied, the reasoning that followed. Automation you review the way you review a person's work.
Visibility
Every action is logged, versioned and attributable to a moment in time. Nothing has to be reconstructed after the fact, because none of it was ever hidden.
Scale
Graceful fallbacks, handover to a person on low confidence, and no dependence on any single model. Volume grows without the headcount that used to come with it.
Start with the workflow that costs the most.
We map it with your team, agree what success is measured against, and deploy it inside your systems.