Keep customers happy
& shelves stocked
ZuzHQ tracks orders, coordinates carriers and keeps customers informed, so replenishment holds without adding headcount to chase it.
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Keep customers happy
From browsing to checkout
Where replenishment quietly breaks down
In-store operations
Keep your store operational and staffed
Protect floor coverage
Confirm shifts, backfill no-shows, and notify the manager before gaps open.
Maximize shelf availability
Confirm vendor visits, track arrival, and flag missed marks to store leadership.
Catch and log incidents fast
Collect shrink and incident details and route to the right team with full context.
Flag and fix faulty equipment
Detect facility and equipment issues, open a ticket, and dispatch contractors automatically.
Multilingual customer support
Stay ahead of every order issue
Guide purchases through recommendations
Suggest products based on the conversation and prior knowledge to increase order value and satisfaction.
Answer product questions
Answer product questions instantly across channels, improving customer understanding and satisfaction.
Track orders and handle changes
Pull live status, flag exceptions, notify on delays and make order changes.
Process returns and follow up on refunds
Initiate the return, confirm eligibility, and chase refund status until the case is closed.
Coordinate around exceptions
A late shipment should not empty a shelf
A missed delivery window doesn't stay in the warehouse. It hits the dock schedule, pulls inventory off the shelf, breaks the online availability count, and triggers customer contacts — all without the teams in charge realizing it.
Our orchestration layer absorbs setbacks while keeping your teams informed. When a carrier misses a check-in, our agents contact the driver for an updated ETA, alert the dock team, adjust the receiving schedule, and flag affected SKUs to the store manager before the gap reaches the shelf.
Carrier communications
Keep stock moving from carrier to shelf
Know where every shipment is
Check in with carriers at key milestones, collect live ETAs, and push updates to the dock team before anyone has to ask.
Catch delays before they hit the shelf
Flag exceptions the moment they surface, chase resolution, and notify stores and suppliers while there is still time to act.
Lock in dock appointments
Align carrier and facility availability and confirm the slot — eliminating scheduling conflicts before they delay the unload.
Simplify reverse logistics
Schedule carrier pickups, collect return documentation, and confirm the handoff — without the manual chase.
Inteligencia, visibilidad y escala — en términos empresariales
Runs inside your environment, against your systems. Your data is never shared and never used to train models.
Intelligence
Decisions arrive with the evidence behind them — the inputs, the rule that applied, the reasoning that followed. Automation you review the way you review a person's work.
Visibility
Every action is logged, versioned and attributable to a moment in time. Nothing has to be reconstructed after the fact, because none of it was ever hidden.
Scale
Graceful fallbacks, handover to a person on low confidence, and no dependence on any single model. Volume grows without the headcount that used to come with it.
Start with the shelf you cannot afford to miss.
We map the workflow with your team, agree what success is measured against, and deploy it inside your systems.